RETURNS & REFUND POLICY

YOUR RIGHTS TO CANCEL THE CONTRACT

The Consumer Contracts Regulations 2013 provides for the right of consumers to cancel contracts. If you are a consumer and you change your mind within 14 days after receiving delivery of the products, you may return the products and receive a refund.
To cancel the contract with us, please let us know by email at the address listed above.
If you choose to cancel the contract after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at The Social Beer Company Ltd, 22a Lakeside Road, W14 0DU. You must send off the goods within 14 days of telling us you wish to cancel the contract at your own expense.
We will refund you the price you paid for the product, excluding the cost of delivery, by the method you used for payment. However, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
Your refund will be made within 14 days from the day on which we receive the product back from you.
Nothing in these terms affects your statutory rights.

RETURNING MERCH

Returns must be arranged within 14 days of receiving the order.
Any items being returned, must be returned in their original condition.
To return an item you must download and complete our Returns Form, found here.
Once we receive your return and check that it's in the original condition, we will process a refund (excluding the original shipping cost, if there was one) and you will receive an email notification.
Funds will return to the same account you used to purchase the order with, within 5-10 working days.
If your order is faulty or damaged, please contact kate@thesocialbeercompany.com to obtain a refund or replacement. Please email us within 14 days of receipt. We may require photographic evidence of damaged goods.
If your delivery is clearly damaged at the point of receiving the order, you are within your rights to refuse receipt of delivery. You must inform the courier, they will arrange for the parcel to be returned to us and we'll process your refund.

EXCHANGES

We do not currently offer exchanges. You will need to follow our returns procedure above and then make a new order for your preferred item.

FAULTY PRODUCTS

The Consumer Rights Act 2015 requires that goods must be as described, fit for purposes, and of satisfactory quality. If you are a consumer and the goods you have bought are faulty or misdescribed under the standards of the Consumer Rights Act 2015, you have a right to:

(a) reject all of the goods, end the contract and receive a refund in respect of the entire order; or

(b) reject the faulty goods, retain the conforming goods and receive a partial refund; or

You may only reject all or some of the goods within 30 days after receiving delivery of the products.
If you reject part of the goods, you are entitled to a partial refund of the price you paid for the product, including delivery costs, pro rata in respect of the goods rejected.
If you reject all of the goods and end the contract, you are entitled to a refund of the price you paid for the product, including delivery costs.
If you reject all or part of the goods under this Clause 7, you must give notice by email at the address listed above. You must either return the rejected goods in person to where you bought them or post them back to us at The Social Beer Company, 22a Lakeside Road, W14 0DU. We will pay any reasonable costs of returning the goods.
The refund will be made by the method you used for payment and will be made within 14 days from the day on which we receive the product back from you.
If you request that the faulty goods are replaced, we will replace the goods within a reasonable time and bear any necessary costs in doing so.
Nothing in these terms affects your statutory rights.